Private persons have a 14-day right of withdrawal/exchange of the ordered product when shopping online. This means that you may return unused, undamaged products with unbroken box/seal/technical sealing.
If the product is defect when opening the package or faults occur on the product, private persons have the right to complain. Complaints must be made within reasonable time and no later than 2 months after the fault has been discovered. If there is a warranty longer than 3 years, you may complain within the warranty period.
Companies should examine the goods in connection with the receipt and complain about any defects within reasonable time. Faults that occur thereafter may be complained within the warranty period. Otherwise, we refer to the respective manufacturer or service provider.
Private individuals who exercise their right of withdrawal pay the shipping costs for the returned goods themselves. If the goods have been used or taken out of their packaging, 80% of the value of the goods will be refunded. In the event of a fault in the goods, we will refund the return shipping costs as well as what you paid for the damaged or incorrectly delivered goods, provided that we cannot send you a new item within a reasonable time.
A return or complaint number must always be enclosed. Returns and complaints without an approved return- or complaint number will not be accepted.
Instructions:
- This instruction applies to all types of returns. It is important that you fill in all the squares in the return form. The return number is valid for 14 days and the return must be received by us within this time.
- We will contact you by e-mail once your request has been received and checked.
Remember to always send the product with outer wrapping to prevent damage to the original package.
Wrap the package well to avoid damage.Attach a copy of the return confirmation in the return package and send it to us.
NOTE! Returns sent to us without approved return confirmation or complaint number will not be accepted. Do not apply used products